The AI agent for customer support
Captain makes customer support smarter, faster, and more personal. Automate conversations, assist agents with AI-powered suggestions, and deliver support in any language.
AI that works alongside your team
Four powerful capabilities that transform how you deliver customer support.
AI Assistant
Automate first-response conversations with AI that learns from your help center and FAQs.
Co-Pilot
Help agents draft, improve, and translate responses with AI-powered suggestions.
Smart FAQs
Identify knowledge gaps by surfacing common questions not yet in your help center.
Memories
Remember important context from past conversations for personalized support.
AI Assistant
Automate customer conversations
Captain Assistant handles initial customer questions automatically. It learns from your help center, past conversations, and FAQs to provide accurate answers instantly.
- Learns from your help center, past chats, and FAQs
- Handles initial questions before transferring to agents
- Provides accurate, contextual responses instantly
- Seamlessly hands off to human agents when needed
Co-Pilot
Your agents’ AI-powered sidekick
Co-Pilot helps agents respond faster with smart suggestions, instant access to past conversations, and quick lookups from your help center. Draft, improve, or translate responses in one click.
- Draft responses based on conversation context
- Improve existing drafts with one click
- Translate messages to any language instantly
- Access past conversations and help articles quickly
Smart FAQs
Identify knowledge gaps automatically
Captain spots common questions that aren’t covered in your knowledge base. It surfaces these gaps so you can create new articles and improve self-service for everyone.
- Automatically identifies common unanswered questions
- Suggests new knowledge base articles to create
- Tracks which gaps have been addressed
- Reduces repeat questions over time
Memories
Never forget important context
Captain remembers key details from every conversation. If a customer mentions an issue more than once, your team has the context to provide personalized, informed support.
- Automatically summarizes key conversation details
- Tracks recurring issues for each customer
- Provides context for future interactions
- Helps agents deliver personalized support
Multilingual Support
Speak your customer’s language
Captain helps agents respond to customers in their native language with smooth, natural translations.
Ready to supercharge your support?
Let Captain handle the routine questions while your team focuses on what matters most — building relationships with your customers.
Free for 15 days. No credit card needed.