If you have questions, are confused, or just want to understand our product better – we’ve got your back.
Quick answers to the most common questions. Open any question to read the full guide.
Captain is IntelyChat’s built-in AI assistant that drafts replies, suggests responses, and resolves routine questions automatically. It learns from your help center and past conversations, so your agents respond faster and stay consistent.
Read full guide →Connect your WhatsApp Business account to send and receive messages right inside IntelyChat’s shared inbox. Once linked, your whole team can manage WhatsApp conversations alongside every other channel from a single place.
Read full guide →Customize your live chat widget’s colors, position, greeting, and pre-chat forms to match your brand. You can also set availability and business hours, and choose exactly what visitor details to collect before a chat begins.
Read full guide →Automations let you build if-this-then-that rules that assign, label, or reply to conversations automatically. Use them to route incoming messages to the right team and cut down on repetitive, manual busywork.
Read full guide →Connect Slack to get notified about new conversations and reply to customers without leaving your workspace. It’s ideal for teams that already live in Slack and want to stay on top of support in real time.
Read full guide →Campaigns help you proactively reach website visitors with targeted messages based on their behavior or the page they’re viewing. Use them to drive conversions, share announcements, or offer help at just the right moment.
Read full guide →Build a self-serve knowledge base with articles, categories, and collections so customers can find answers on their own. A well-organized help center deflects common tickets and frees your team for complex issues.
Read full guide →Webhooks send real-time event notifications to your own applications whenever conversations or contacts change. Use them to sync data, trigger workflows, or build custom integrations on top of IntelyChat.
Read full guide →Our support team is here to help. Reach out and we’ll get back to you as soon as possible.
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