Fair Use Policy

IntelyChat Cloud plans are built around fair use guidelines rather than hard caps, so that performance stays consistent for every customer on the platform. The ranges below reflect typical usage for each plan and may evolve over time as we observe real-world usage patterns.

These guidelines are non-binding recommendations, not strict limits — short-term spikes in usage are expected and fine. If your account consistently and significantly exceeds the ranges for your plan, our team may reach out to discuss upgrading to a higher plan or a custom arrangement that fits your scale.

Messages include both inbound and outbound communications across all connected channels (chat, email, WhatsApp, and more). For reference, a 10-agent Business team typically processes around 200,000 messages a month.

Hacker: up to 500 conversations per account. Startups: around 10,000 messages per agent. Business: around 20,000 messages per agent. Enterprise: around 50,000 messages per agent.

Every account starts with 10 default inboxes, with additional capacity scaling per agent depending on your plan. For example, a 5-agent Startups team typically has around 35 inboxes in total.

Hacker: a fixed 10 inboxes per account. Startups: 5 additional inboxes per agent. Business: 8 additional inboxes per agent. Enterprise: 10 additional inboxes per agent.

Active contact capacity scales with your plan and team size, representing the customers you're actively managing conversations with. For reference, a 10-agent Business team manages around 250,000 contacts.

Hacker: up to 1,000 contacts per account. Startups: 10,000 contacts per agent. Business: 25,000 contacts per agent. Enterprise: 50,000 contacts per agent.

Data retention defines how long your conversation history remains accessible within your workspace before it is archived.

Hacker: 30 days. Startups: 1 year. Business: 2 years. Enterprise: 3 years, or as defined in your contract.

Transactional emails sent through IntelyChat may be subject to rate limiting to prevent abuse and protect deliverability for all customers. If you need higher limits, contact our support team for verification — limits are typically raised once your use case is confirmed.

Accounts that remain inactive for 6 or more months may be scheduled for deletion. We'll notify you before this happens and provide a 7-day grace period to log back in. Any login during this window resets the inactivity timer and cancels the scheduled deletion.

If your usage is approaching the guidelines above, or you have questions about what plan best fits your team, reach out to hello@intelychat.com. We're happy to talk through options before any limits become a problem.

Last updated: 17 Aug, 2026.