Assignments
Assignments
Create assignment policies to distribute conversations fairly among your team. Choose between round-robin or capacity-based assignment with customizable limits.
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Capabilities
Everything you need, built in
Create multiple assignment policies
Set up different policies for different inboxes or teams based on their unique needs.
Automate your conversation assignments
Stop manually assigning conversations. Set up assignment policies and let IntelyChat distribute work fairly across your team.
What's included
Assignments highlights
Set maximum conversations per agent per time window
Prevent burnout during high-volume periods
Automatically skip agents who have reached their limit
Customize limits based on agent experience or role
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