Collision Detection
Stop multiple agents from replying to the same conversation. See who s typing in real-time and avoid confusing customers with conflicting responses.
Everything you need, built in
Collision prevention made simple
Keep your team coordinated and customers happy.
Without collision detection
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Assignment options
Claim a conversation yourself
Benefits of collision detection
Streamline your support operations and improve customer experience.
Works across web and mobile
Collision detection features are available on both web and mobile applications. Whether your team is at their desks or on the go, they'll always see who's working on what.
Collision Detection highlights
Customers receive multiple conflicting responses
Agents waste time writing duplicate replies
Support appears disorganized and unprofessional
Customer confusion leads to longer resolution times
Team morale suffers from redundant work
See who's typing in real-time
Visual indicators show active agents
Alerts appear before you start typing
Works across all conversation channels
Coordinate via private notes if needed
One-click self-assignment
Assign to specific team members
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