Csat Reports
Collect feedback after every resolved conversation. Track satisfaction scores, read customer comments, and identify areas to improve your support experience.
Everything you need, built in
Everything you need to track satisfaction
Collect, analyze, and act on customer feedback.
Inbox CSAT settings
Enable CSATSurvey message Rate your conversation with our support team Up to 200 characters
Survey rules
Survey RulesControl when surveys are sent Not every conversation needs a survey. Use labels to control exactly which resolved conversations trigger a CSAT request and which ones don't.
CSAT response detail
Conversation #4521"Took too long to get a response"
Why track customer satisfaction
Turn feedback into actionable insights.
Csat Reports highlights
Enable or disable CSAT per inbox
Choose between star rating or emoji scale
Customize the survey message (up to 200 characters)
Surveys sent automatically when conversations are resolved
Customers can optionally leave detailed feedback
WhatsApp-approved message templates
Customize message text and button label
Multi-language support for global teams
Templates created and submitted for approval automatically
Send surveys only for conversations with specific labels
Exclude conversations with certain labels from surveys
Different rules for different inboxes
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