Labels
Categorize contacts and conversations with custom labels for easy filtering, reporting, and team collaboration. Find what you need instantly and track metrics by category.
Everything you need, built in
Common ways to use labels
Organize your contacts and conversations in ways that make sense for your business.
bug-report
Track product issues and bugs reported by customers for your engineering team.
feature-request
Collect and organize customer feature requests for product planning.
new-customer
Identify conversations with new customers who may need extra attention.
billing
Route billing-related conversations to your finance team.
urgent
Flag high-priority conversations that need immediate attention.
sales-lead
Mark potential sales opportunities for your sales team to follow up.
Find anything instantly
Labels make it easy to filter and find exactly the contacts or conversations you're looking for.
Labels highlights
Create unlimited labels with custom names
Add descriptions to clarify label usage
Choose from a wide range of colors
Edit or delete labels anytime
Labels apply across all inboxes
One-click label application from sidebar
Apply multiple labels to contacts or conversations
Labels visible to all team members
Search and filter by label instantly
Bulk apply labels to multiple items at once
View conversation count per label
Track First Response Time by label
Ready to try Labels?
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