Shared Inbox
Manage all customer conversations in a single, unified inbox. Collaborate with your team using private notes, assignments, and shared context.
Everything you need, built in
Built for team collaboration
Everything your team needs to work together seamlessly.
Bring your team together
Stop losing conversations across tools. Get a shared inbox that keeps your team aligned and your customers happy.
Shared Inbox highlights
Create unlimited inboxes for different teams or channels
Assign agents to specific inboxes based on expertise
Set different business hours for each inbox
Configure separate auto-assignment rules per inbox
Track performance metrics by inbox
Add internal notes that only your team can see
Mention teammates with @ to get their attention
Share context and handoff information easily
Keep a record of all internal discussions
Integrate with Slack to notify via private notes
Create reusable response templates
Access with slash commands (/greeting, /refund, etc.)
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