Teams
Group your agents by function, expertise, or department. Assign conversations to the right team and track performance with team-level analytics.
Everything you need, built in
Create New Team
I have a billing question...
Common team structures
Organize your agents in a way that matches your business needs.
Start organizing your support team
Create teams, assign conversations, and track performance. Get your agents working together more efficiently.
Teams highlights
Create teams with custom names and descriptions
Add or remove agents from teams anytime
Agents can belong to multiple teams
Teams appear in your conversation sidebar
Assign conversations to a team from the sidebar
Team members see conversations in their queue
Round-robin auto-assignment within teams
Filter conversations by team
View conversations handled by each team
Track First Response Time by team
Monitor Resolution Time metrics
See individual agent performance within teams
Ready to try Teams?
Join thousands of businesses using IntelyChat to deliver exceptional customer experiences.
Free for 15 days. No credit card needed.